FAQ

HOW LONG DOES DELIVERY TAKE?

Orders need 5-10 days for processing and then it is shipped. All orders are delivered within 5 to 20 business days depending on your geographical location. Due to the high demand on some of our most popular products, please allow up to 2-5 weeks for delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@laizis.com .

I’VE PLACED ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE? 

All our items are shipped out separately unless you purchase two or more of the same thing. We have different warehouses worldwide, so you will probably receive one item before the next. Don’t panic if you don’t receive all of your items at once...they will get to you! :)

I'VE ENTERED THE WRONG SHIPPING ADDRESS AND OR WRONG SIZE/ VARIANT, CAN I CHANGE IT?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

CAN I CANCEL MY ORDER?

You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.

ARE THE “FREE” ITEMS REALLY FREE?

YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)

NOTE: Free Offers/Giveaway-Any “Free+Shipping” offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?

The checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, our store has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. 

NEED HELP ORDERING? Contact Us at support@laizis.com